Field notes: operating the Decision Engine

I’ve written lots of posts this week on decision-making, and that’s because I have run three rounds of The Decision Engine workshop — part three in our Critical Thinking programme

The Decision Engine imagines decision-making as a production line that we build and operate. A decision travels through this system — starting with how the question is framed, moving through decision criteria, weighing subjective and objective factors, and arriving (eventually) at a decision.

It’s a model I first helped develop at Think Up during our 2015 collaboration with Arup on the Conceptual Design Mastery programme. Since then, I’ve developed it to account for everything from emotional data and gut feel to AI and emergent behaviour.

But the point is not to turn decision-making into a laborious stepwise process, but rather to build critical insight into our personal and group decision-making. 

Interesting questions that have fallen out of this week’s workshops include:

Should you start with developing ideas or agreeing your decision-making criteria?

Are we deciding — or are we building the mechanism by which other people decide?

What’s the role of subjectivity, and how do we get better at working with it?

When is a good time to decide?

And how do we continuously learn from our decisions.

Plenty to chew on, including whether we could run a day-long, stand-alone course on decision-making in future. Watch this space. 

What if we got all the designers together who ever designed a place?

Imagine gathering every designer who has ever shaped a single street for a retrospective design crit?

Every building — from the latest new-build to the medieval cottage still standing.

The streets, the services, the flood defences.

All the engineers (and other humans) who made all the decisions.

What would they discover about their design choices?

What would they regret?

Which decisions would they make again?

What patterns of place might emerge — the things that repeatedly work (or fail), whether we choose to notice or not?

What changes might they observe?

How differently would the place sound to different generations of designer?

And how would they all arrive?

It feels like engineers (and other humans) are constantly redesigning places.

But how do we take the long view?

How do we learn from what has worked — and what hasn’t — over time?

So that from generation to generation, we build a progression of holistic wisdom, not just another round of reinvention.

Catalytic Style

Catalytic style is a an approach to having conversations that helps the solution emerge from the client rather than  having it planted by the consultant. I learnt this approach from Nick Zienau at Intelligent Action, and it is well worth taking the time to practise using it.

The rules of Catalytic Style

  • Keep the focus on the client.
  • Ask short, open questions to keep them talking (what, how, but not why).
  • Offer quick summaries to show you are listening.
  • Don’t offer your own solutions – this is about keeping the focus on the client.
Continue reading “Catalytic Style”